Privacy policy

1. Information We Collect

We may collect the following information when you visit our website or place an order:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely by third-party payment providers)
  • Order History

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Time Spent on Website
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Detect fraud and maintain security
  • Send promotional emails (only if you choose to receive them)

3. Payment Information

We do not store your complete debit card, credit card, or banking information.

Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Shipping and courier partners
  • Marketing service providers
  • Website hosting providers
  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information about new arrivals, offers, and promotions.

You can unsubscribe at any time using the unsubscribe link included in our emails.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

Please review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request a copy of your personal data

To exercise these rights, please contact us.

11. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

VELLOURAA

Email: shopvellouraa@gmail.com 

Phone: +91-XXXXXXXXXX