Refund policy

Welcome to www.vellouraa.in providing something smooth and hassle-free experience to you is our top priority. In case, Due to any reason if you are not satisfied with our purchase, we are here to help.

 

Please read the information on this page for guidance and instructions on returning our products.

 

We urge you to please read the details of the products before buying- We do not offer cash/ original payment method or bank refunds and we urge and request customers to take unboxing video proof every time an order is delivered showing shipping mark and details initially. This will act as a great proof in any case of miss happening. 

 

We do not offer exchanges !

WE ONLY OFFER RETURN POLICY! PLEASE PLACE RETURN WITHIN 7 DAYS OF RECEIVING THE PARCEL !

we only offer returns if the item / product received-

1. is damaged. (unboxing or images need to be sent within 24 hours to shopvellouraa@gmail.com)
2. is wrong item / product what has ordered. (unboxing or images need to be sent within 24 hours to shopvellouraa@gmail.com)
   
3. has a quality or any other issue!

After placing return request our team will review it! once you get the confirmation our team will arrange the pickup for the item, once received at the warehouse after inspection a refund will be issued in the form of store credit valid up to an year since the birth of issue!

 

When a customer places an order on our website www.vellouraa.in, He/She/They agree to all the terms and condition policy, Shipping policy, Refund and Return policy, Privacy Policy automatically !